At GORDAK, our customers are our top priority, and we're dedicated to delivering exceptional service at every step of your journey with us.

Before Purchase

  • Approach every customer with courtesy and engage in respectful communication.

  • Provide prompt responses.

  • Respond empathetically, offering detailed answers to customer inquiries.

During Purchase

  • Prepare purchase contracts and document customer requests, especially for customized orders.

  • Initiate production upon customer confirmation.

  • Regularly update customers on the progress of their orders.

  • Before delivery, confirm all details to ensure smooth receipt of goods.


  • We boast an after-sales service department capable of addressing various issues, including machine operation, maintenance guidance, replacement part inquiries, and more.